FAQs – LIMITED Whisky

Will there be re-releases?

Sadly not. As the name suggests, all our whisky is limited to single-cask releases. Join our mailing list here to be notified prior to our next release.

Can I pay offline?

Yes, please call us on 0203 835 4154 or click here to send us a message and we can organise payment over the phone.

Can I order Limited as a gift?

Yes, simply click the ‘buy as a gift’ option at checkout and we will ensure only a gift receipt is included in the delivery.

When will I receive my order?

Please see our shipping page for an accurate delivery time estimation.

How much does shipping cost?

Please see our shipping page for an accurate delivery cost estimation.

Do you ship internationally?

Currently we’re unable to but if you would like to have a bottle delivered internationally, please get in touch with us via email. Our email address is info@drinklimited.com.

What happens if my products arrive damaged?

Although every precaution is taken to protect your bottles throughout delivery, we understand accidents can happen. If your package is visibly damaged, wet or shows signs of tamper upon delivery please refuse the delivery and have the item returned.

If you accept your delivery and subsequently find damage, please take photos of the damaged box and items and email them to us immediately so that we can arrange a replacement for you. Please ensure you make contact regarding any damaged goods within 5 days of receiving the order, any claim after this amount of time may not be replaced or refunded.

What happens if I receive the wrong products?

If you receive an incorrect item please contact our team immediately with photos of the incorrect products and your order number. Our team will work to resolve the issue as quickly as possible.